Frequently Asked Questions
Do you deliver across Canada?
Yes, we deliver across Canada! Place your order and upon checkout, add your delivery address, and the shipping charge will automatically apply.
Do you deliver outside Canada?
Yes, we do! You can now order our products in the United States of America. Shipping charges will be automatically applied on checkout.
How long will my order take to be delivered?
It usually takes between 3 to 5 business days to be delivered unless there is a delay due to any unforeseen circumstances.
Can I refund a product?
Unfortunately, once purchased a product cannot be refunded or exchanged, unless there has been any damage during transit.
Are your products alcohol-free?
Yes! All our products under the Hamidi Oud & Perfumes UAE brand are 100% alcohol-free unless mentioned otherwise.
Do you have a physical store?
We are an online store at this moment, but you can purchase our products from the following locations:
The Apna Farm
3525 Platinum Dr,
Mississauga, ON L5M 2R9
The Date Palm
40 New Delhi Dr #58, Markham, ON L3S 0B5
Al Marwa Sunrise Supermarket
10 John Birchall Rd,
Richmond Hill, ON L4S 0B2
Alzahraa Halal Meat
2032 Lawrence Ave E, Scarborough, ON M1R 2Z
The Burrow Coffeeshop
093 Victoria Park Ave Scarborough, ON M4B 2K2
How can I find out about your latest promotions?
Bookmark our website or stay tuned by following us on Facebook and Instagram. You can either:
1. Click on the icons at the bottom of this page.
2. Copy paste these links into your browser -
https://www.facebook.com/ourascents and
https://www.instagram.com/ourascents/
3. Type @ourascents on either channel to find us.
You can also sign up to our newsletter to receive regular updates on promotions!
Do you take cash on delivery?
We can only fulfil deliveries that have been completely paid for through our website using a credit or debit card. We unfortunately do not accept cash on delivery.
However, if you would like to talk to us further on this, kindly email us at info@ourascents.com, and we would be happy to assist you with your query.
Can I get a good deal if I order in bulk for a special occasion?
Yes of course, we would be delighted to be a part
of your big day! We can absolutely create a valuable package for you.
Email us on info@ourascents.com and we would be happy to chat further.